Shipping Policy

At SilverAnt Outdoors we understand the importance of hassle-free shipping and are able to offer a range of trusted shipping options that meet the criteria of your order.

Our aim with shipping is to ensure a quick yet affordable solution for all international shipments.

All orders receive a tracking number within 48-72 hours of purchase with the processing of orders usually within 24-48 hours if not sooner. All shipping orders are insured and tracked giving peace of mind. 

Orders placed before 1 pm HKT Monday through Friday will typically ship the same day. For orders placed over the weekend, SilverAnt will typically ship the next business day.

To track your order please click the link here. If your order has taken longer than the below mentioned duration please contact us.

All orders over $150.00 will receive complimentary free standard shipping. This will be applied automatically at checkout.

Shipping Options, Duration, and Rates

The below duration for delivery is the average amount of time taken and will usually arrive before the below-set business days.

SilverAnt's shipping rates are based on your order weight. We offer a standard shipping solution and a priority option. SilverAnt partners with FedEx for priority shipments. You can choose FedEx Express Priority for extra-fast delivery at checkout.

We are able to offer affordable shipping options because we use 4PX, a Hong Kong logistics company to ship from Hong Kong to all countries. Upon arrival in destination countries, we work with local carriers to ship directly to you.

For example, we will ship with 4PX to Chicago USA and then USPS will ship from their sorting facility to you. Further below is a list of local carriers we work with in each country or region.

SilverAnt operates our shipping like this for two reasons. Firstly with global logistics pricing increasing, we have found this to be the most affordable option for our customers. Secondly, as SilverAnt grows we shall source warehouses in relevant regions to improve shipping speed. As a small outdoor company, we are not quite at that stage yet but soon hope to be!

European Tax and Customs

For all orders in Europe, SilverAnt collects VAT as requested by the European Union. The taxes and fees collected on your order checkout are linked to SilverAnt's unique IOSS registration number. All fees collected by SilverAnt are collected and paid directly to the EU. The direct fee for selling in the European Union is included in the total order price.

For certain countries in the EU, we will have to ask for personal tax codes as requested by relevant local logistics carriers.

Note: Your destination country may require you to pay import fees, customs, duties, and value-added taxes (VAT), etc. These are not included in the shipping cost listed on our website. These charges are the sole responsibility of the customer and are non-refundable.

You may need to work with your local post office/courier to pay customs and duties before the package is released to you. If you fail to pay applicable duties, taxes, and fees the package will be abandoned and SilverAnt will not refund your order, including shipping charges and fees.

If you have any questions please contact the SilverAnt team via email at: info@silverantoutdoors.com

Shipping Regions & Countries

United States:

Local Carrier: USPS

Notes: For the continental US States the duration is shorter with such States as Alaska, Palau taking longer.

Canada:

Local Carrier: Canada Post

Notes: For the Northern outer reaches of Arctic Canada please expect a longer shipping duration, with lower states having faster shipping times.

Australia:

Local Carrier: Australia Post

Notes: For the Northern Territories please expect a longer shipping duration, with lower states having faster shipping times.

New Zealand:

Local Carrier: NZ Post, Aramex

Singapore:

Local Carrier: Singapore Post

China, Hong Kong SAR, Macao SAR, Taiwan (China):

Local carriers: YTO, YuanTong, ShunFeng, SF Express, Hong Kong Post, Macau Post, Chunghwa Post

Japan:

Local Carrier: Japan Post

South Korea:

Local Carrier: Korea Post

South East Asia:

For countries and regions not included in the above rates due to logistical or non-preferential rates, SilverAnt requests you contact us further so that we can ensure the best rates for your purchase.

We do our best to ensure your order arrives at the set time deadline. If your order has been affected please contact us immediately for further assistance.

If ever there is an issue, delay, lost item, or missing tracking number, our phenomenal customer service team will fix your issue swiftly. SilverAnt cannot control global logistics but we can provide the best customer service!

If you have any questions please contact the SilverAnt team via email at: info@silverantoutdoors.com