Frequently Asked Questions (FAQ's)
How long is the product warranty?
All products are covered by a lifetime warranty apart from our tent stakes. We base each case individually depending on the reason for damage and its cause, costs maybe incurred for shipping and repairs should the damage not be caused by issues with the products integrity.
Where are the products manufactured?
All our products are manufactured in China with the utmost care and attention to specific designs and of SilverAnt Outdoors.
Do you ship internationally?
Yes we ship worldwide and we offer great rates and ship all our products with leading logistics companies such as FedEx, USPS, DHL, Royal Mail, Aus Post, Hermes and more.
What is the expected delivery time for an international order?
At SilverAnt Outdoors we aim to ensure all products are delivered within 10-12 business days from the date of purchase. However, sometimes due to unforeseen circumstances this may differ. All orders are shipping with a tracking number ensuring peace of mind for your order. And click here to check the status of your shipments.
What grade titanium are your products made from?
All our products are made from titanium ensuring the products integrity for a lifetime. Depending on the product, will depend on the Grade of titanium used. Predominantly SilverAnt uses Grades 1-3 in the manufacture of our products. In addition all our products are manufactured in our own ISO:9001-2015 factory and are further certified by the FDA and SGS guaranteeing the highest quality for you the consumer. To view our certificates please just send us an email.
Is the titanium coated?
No, we do not coat our titanium products. We believe in maintaining the integrity of the titanium ensuring a lifetime of use and protecting the antibacterial, non allergenic and non toxic properties. Sandblasting is powered by compressed air to form a high speed jet beam to spray the titanium surface. The titanium is then finally washed with water multiple times before drying and packaging.
Is the product welding also titanium?
Yes, we can't use different metals. Every metal has a different melting point. We can't change it. We can't change the melting point of other materials to the same temperature as titanium and fuse with each other.
What is your return policy?
If you are unsatisfied with your product order please contact us immediately at firstname.lastname@example.org. We offer a 30 day return policy for all products providing proof of receipt in that 30 days. For damage or to repair based on the lifetime warranty please contact us to organise sending the product back to us for repair or replacement.
What is the best protocol for cleaning the my titanium gear?
We highly recommend never using a dishwasher and only washing with water by hand. Please don’t use an abrasive cloth as this will damage and scratch the titanium and reduce its longevity, use a fabric cloth with mild detergent and rinse thoroughly and dry. Then store in your rucksack ready for the next adventure.