FAQ's

All our products are manufactured in our own family-owned factory in China, which we have owned and operated for over 25 years. We are one of the largest titanium outdoor producing facilities in the world, and are a certified ISO:9001-2015 facility.

If you are unsatisfied with your product order please contact us immediately at info@silverantoutdoors.com. We offer a 30-day return policy for all products provided proof of receipt in those 30 days. For damage or to repair, based on the lifetime warranty, please contact us to organize sending the product back to us for repair or replace.

All products are covered by a lifetime warranty, apart from our tent stakes. We base each case individually, depending on the reason for damage and its cause. Costs may be incurred for shipping and repairs should the damage not be caused by issues with the product's integrity.

All our products are made from titanium, ensuring the product's integrity for a lifetime. Depending on the product, will depend on the Grade of titanium used. Predominantly, SilverAnt uses Grades 1-3 in the manufacture of our products. In addition, all our products are manufactured in our own ISO:9001-2015 factory and are further certified by the FDA and SGS, guaranteeing the highest quality for you, the consumer. To view our certificates, please just send us an email.

No, we do not coat our titanium products. We believe in maintaining the integrity of the titanium, ensuring a lifetime of use and protecting the antibacterial, non-allergenic, and non-toxic properties. Sandblasting is powered by compressed air to form a high-speed jet beam to spray the titanium surface. The titanium is then finally washed with water multiple times before drying and packaging. Crystallization is achieved in-house at our factory in a vacuum-sealed oven at high temperatures and pressure. Our anodized products with a variety of colors are achieved using electrical current and an oxide layer on the surface of the titanium.

Yes, we can't use different metals. Every metal has a different melting point. We can't change it. We can't change the melting point of other materials to the same temperature as titanium and fuse them.

Yes, we ship worldwide and offer great rates. We ship all our products with leading logistics companies, including FedEx, USPS, DHL, Royal Mail, AusPost, and Hermes, among others.

At SilverAnt Outdoors, we strive to deliver all products within 10-12 business days from the date of purchase, depending on geographical location. However, unforeseen circumstances can sometimes cause delays. All orders are shipped with a tracking number to give you peace of mind. Check our Order Tracking Page to check the status of your shipments.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.